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COVID-19 Updates from the Outer Banks - Kees Vacations

KEES Vacations Latest COVID-19 Update:
KEES continues to put safety and cleaning as our top priority. We understand COVID remains a part of our lives and we will work our best to diligigenty provide the best experience possible.  

KEES Vacations COVID-19 Update:
Wednesday, August 11, 2021

Greetings again from the sunny and gorgeous Outer Banks!

With the COVID-19 delta variant impacting the hospitality and tourism industry, we remain unflappable in our commitment to team safety.

We might sound like a broken record at this point, but our position remains the same. The cleaning and sanitizing processes we’ve been following with extra attention remain in place indefinitely. Our supervisor team is combing reviews and surveys, making sure our homes are as clean as possible, using PPE and recommended chemical solutions while staying attentive to changes from CDC, state, and local government directives. Our Maintenance team is back to using PPE as well.

On the guest side, our surveys tell us that guests love all our extra added amenities such as hand soap in each bathroom as well as our new-for-2021 pre-wrapped towel-sets to help keep things as safe as we can.

“Kees made everything easy! The key code door lock saved us from collecting and returning a key. Kees provided starter supplies of dish detergent, paper towels, and coffee k-cups. The provided linens included a dish cloth and dish towel. Each bathroom had soap and shampoo dispensers. All so convenient! Thanks!”

In the office, our team stance is keeping each other safe. The workplace should be, after all, a fun and safe environment. We stay vigilant to challenge ourselves to stay safe, wash hands whenever possible, use PPE when in contact with each other, and using sanitizer wherever we can.

With just a few weeks until traditional summer ends, we know the season still has a long way to go. But we wanted to give a quick update to let you know that our guests are safe with KEES

KEES Management

KEES Vacations COVID-19 Update:
Friday, May 21, 2021

As COVID-19 continues, the health and well-being of our guests, employees, vendors, and owners remain our top priority. We will continue to monitor the latest from the CDC and the state of North Carolina to ensure we are operating consistently with the latest guidance.

The KEES staff will continue to follow our tried-and-true health & sanitation processes to ensure your home is in top shape for your arrival. For added comfort, please look at our recently added towel wrapping process which keeps our fluffy towels clean and crisp with low contact from start to finish.

We’re excited to host your upcoming stay and can’t wait to see you at the beach!

KEES Management

KEES Vacations COVID-19 Update:
Wednesday, December 09, 2020

Greetings from the Outer Banks Guests & Owners,

New guidelines have been issued from the Governor of the State of North Carolina, effective this Friday, December 11th. If you are here in town or traveling into town soon, here are the highlights:

  • All bars, restaurants, entertainment venues, and personal care businesses are to be closed by 10 p.m. Some grocery chains and some retailers that sell groceries will be allowed to operate within the seven-hour window of 10 p.m. and 5 a.m.
  • On-site alcohol sales at bars must end by 9 p.m.
  • Travel to and from work, to get food, gas, medical care, or social service is still permitted between 10 p.m. and 5 a.m.

This executive order will remain in effect until January 8th, 2021, and will not affect your reservation nor impact our ability to service the home.

For more information, read the entire Executive Order here.

We thank you in advance for your cooperation and stay well. We will continue to share any COVID-19 related news with you directly.

KEES Management


KEES Vacations COVID-19 Update:
Wednesday, November 25, 2020

As COVID-19 continues to shape traditional holiday travel as we know it, we would like to take this opportunity to reaffirm our safety commitment to our guests, employees, and homeowners.

Ensuring Workplace Safety

Like many Property Managers, this season has presented many challenges and uncovered many opportunities. It has also given us a chance to show what we are made of. With careful planning and strategy, we have been able to retain many of our staff members who have become very familiar with our homes and our processes for cleaning safety. We continue to follow CDC recommendations and local guidance to limit contact and exposure with others, as well as making use of Personal Protective Equipment. We have enhanced protocols to include temperature checks at the beginning of each shift. We invite you to review the details of our procedures here.

Staying Proactive

Both Dare and Currituck Counties actively educate and share daily COVID-19 related knowledge for visitors and residents. For those interested in traveling this fall or winter, it is OK to assume you may safely distance in a private rental home while you enjoy miles of beaches and pristine coastline. Working remote or traveling for leisure to the Outer Banks is a perfect low-risk getaway option compared to other regions with higher population density. We will do our best to share recommendations and guidelines to stay safe while on vacation through pre-arrival emails and on our website.

FlexStay™ Travel Dates

Checking-in or out on any day you want has its perks. Traveling during off-peak hours is always a fan-favorite for our guests. While many other Property Managers turn over their homes on the same day, our homes are prepared for your arrival based on your arrival date. So, you will have comfort knowing the home is cleaned and ready for your arrival without the crunch of preparing ALL homes at the same time in a small timeframe. Even though it’s the off-season, you’d be surprised at how busy It can be on a check-in weekend around here, especially when it’s nice outside.

To those who have stayed with us this season, thank you! We really appreciate your patience and understanding of what was considered a banner year on the Outer Banks. We hope that you’ll consider us again for next year. We are already looking forward to providing you clean and safe rental accommodations for many years to come. To those getting ready to head down here, have a fun and safe holiday. We will be here every step of the way.

KEES Management


KEES Vacations COVID-19 Update:
Wednesday, May 6, 2020

As we look forward to welcoming guests back on May 16 we continue to closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements.

The following document outlines changes we are making to keep our guests and employees safe. We will continue to make changes as necessary or appropriate to our protocols and procedures.

Download KEES Health & Sanitation Program 2020 COVID-19
EvaClean Infection Prevention Video



KEES Vacations COVID-19 Update:
Friday, March 20, 2020

A note for our guests: If your reservation is not within the next 14 days, please hold off calling Guest Services so we can help those traveling immediately. Thank you.

The KEES team continues to work diligently addressing all questions and requests from concerned travelers and owners.  Please know that all communication is important to us, however we must ask for patience and understanding during this time. Call volume is high; therefore, we encourage your communications through KEES’ online platforms and email.  Response is guaranteed within 24 hours.

At this time, guests unable to access their rental accommodations due to the restricted visitor access, ordered by Dare County on March 17, 2020, will be refunded if alternative dates and accommodations cannot be met.  There is no need to contact our team to initiate a refund.  Refunds will be issued on the scheduled departure date of your reservation with a receipt to follow.

The current access restriction is without a known end date, therefore only guests directly impacted by this access restriction will receive a refund. KEES will continue to monitor the situation and is prepared to adjust accordingly.   

Reservations not directly affected by the current access restriction will be held to standard cancellation policies, with the exception that KEES is offering date modification options on reservations scheduled to arrive within 14 days.  We understand the planning needs for reservations of the future; therefore, we will continue to provide updates and communication as details evolve.

KEES continues to take seriously the preservation of our guests’ and employees’ wellbeing. We encourage all to follow the CDC recommendations of frequent hand washing, social distancing, and constant vigilance of the most current standards.

If you have questions or need to make arrangements according to the above mentions, please email

Stay well and stay informed.
KEES Management



KEES Vacations COVID-19 Update:
Wednesday, March 18, 2020 - 6:00PM

A note for our guests: If your reservation is not within the next 14 days, please hold off calling Guest Services so we can help those traveling immediately. Thank you.
We encourage guests scheduled for travel April 1st through April 15th to contact our team via email at to discuss options. Emails response is guaranteed within 24 hours.
The KEES team is continuing to work diligently to address questions and requests from concerned travelers and owners.  Call volume is high; therefore, we are working to prioritize communications with guest schedule for March and April.  Please know that all communication is important to us, but we must ask for patience and understanding during this time.

We encourage guests that purchased travel insurance and are schedule within the next 7 days to contact CSA Travel at to determine their eligibility for reimbursement. Due to the unknown extent of Dare County’s Restricted Access, reservations without certainty of interruption will not be considered for eligibility at this time.  We remind guests to use methods of email and online dashboards to submit questions and claims.
At this time, reservations arriving after April 15, 2020 are being held to standard cancellation policies without exception.
We do not know when the visitor travel restrictions will be lifted.  Please visit the Dare County Emergency Management for the latest information regarding restricted access.
Thank you for your cooperation and understanding during this unprecedented time.
KEES Management



KEES Vacations COVID-19 Update:

Thursday, March 12, 2020

At KEES, we take seriously the preservation of our guests’ and employees’ wellbeing, and we are constantly vigilant to make sure our health and safety standards are up to date in order to achieve this goal. Our policies are designed to keep everybody involved with KEES services safe from a vast array of diseases, including COVID-19, and these policies include everything from hygiene guidelines and cleaning product specifications to constant communication between staff to ensure our safety standards are being upheld at all times.

Associate Knowledge:  

Guest Safety: KEES uses cleaning and disinfection protocols to sterilize all surfaces and replenish all amenities in a home before the arrival of every guest, with particular care given to high-touch items. Our cleaning staff is trained to ensure that they are knowledgeable in the most complete, diligent and safe methods of sterilization.

Employee hygiene: Our cleaning staff constantly maintains high standards of safety while carrying out their duties to protect themselves and our guests. Such standards include frequent handwashing and careful disposal of potentially hazardous items using the proper materials.

Our Commitment to Health and Safety:  

Training: Upon beginning their employment with KEES, all new team members immediately receive training in the most up-to-date standards of hospitality hygiene and safety. These standards are constantly evolving to best protect guests and employees alike from new potential health hazards, such as COVID-19.

24/7 Communication: Team supervisors are always monitoring health and safety updates from both team members and news sources. Issues that arise are taken seriously, and their solutions are quickly disseminated via instant messaging, meetings, memos and written communications.

For the most recent information on COVID-19, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

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Kees Cleaning Standard

Kees Cleaning Standard

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Kees Vacations FlexStay

Kees Vacations FlexStay

KEES offers flexible stays for your OBX vacation. We know that not everyone follows the same schedule which is why we offer flexible check-in days! Beat the Saturday traffic and pick your check-in day when you rent with KEES!

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OBX Rentals By Town

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