Now Hiring Villas of Hatteras Landing Front Counter
SUMMARY: Responsible for operating the front desk of the property during the day and evening hours. Greeting all guests in a friendly and professional manner.
DUTIES AND RESPONSIBILITIES:
- Assists guests upon arrival and departure. Handles the check in/out process swiftly and accurately
- Coordinates the delivery of guests service by other hotel departments and outside buisinesses.
- Process all incoming and outgoing reservations and cancellation requests in a tomely manner via phone, computer, and in person.
- Handles department accounting of monies, reciepts, guests accounts and other forms of credit.
- Maintains information and communication sources such as room racks, information racks, and log in books.
- Operates switchboard equipment to handle incoming calls, outgoing calls, and the paging of guests.
- Understands in-house computers and monitors computer accuracy to ensure maximum occupancy.
- Examines reservations daily for correct date, type of room reserved and any special requests. Set-up reservations using folio sheets and files these by date of arrival.
- Complies with the hotel`s security and emergency procedures.
- Complies with all corporate office policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees.
- Performs other duties as assigned.
JOB SPECIFICATIONS:
- PHYSICAL DEMANDS: Requires ability to stand for entire shift, walking to a significant degree. Must have ability to communicate both orally and in writing to guests and other members of the front office staff, and to answer telephone calls: talking, hearing. Requires ability to perform repetitive tasks (e.g., working on a computer screen). Requires ability to lift up to 50 pounds infrequently (several times weekly).
- ENVIRONMENTAL CONDITIONS: Indoors, protected from the weather but not necessarily from temperature changes.
ESSENTIAL SKILLS:
- Job Specific- Requires familiarity with applicable front desk standards and procedures. Must possess knowledge of operations pertaining to front desk: reservations, telephone services and guest accounting.
- Basic computer skills: can perform fundamental tasks on a computer.
- Effective Communication: can communicate in a timely, effective, and appropriate way in person and through various apps.
- Time Management: must be able to work in restrictive timelines and execute job roles accurately to avoid rework.
- Teamwork and collaboration: every employee needs to accommodate the views and opinions of other team members, be teachable, and capable of mentoring coworkers based on strengths.
- Adaptability: Respond quickly to changes in routine and schedules.
Requirements:
- 18 years of age or older
- High School graduate or equivalent
- Valid and current driver license
- Reliable transportation
- 1 year experience in front desk operations or related field.
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