Property Management FAQ

Yes, KEES is located on the Outer Banks. We have an office in Southern Shores and our operations center is located across the bridge in Point Harbor. Our corporate office is located in Newport News, VA.

KEES has been on the beach for close to 15 years now.

FlexStay™ is our proven business model.

We rarely see gaps in our calendars. We have an inventory and revenue department on staff that are constantly watching your calendar to be sure everything is filling in as it should.

KeeKare is our Maintenance program that covers an array of items from all of your general Maintenance and your KABA lock to your filters, light bulbs, and batteries. Ask us how we can save you hundreds in trip charges!

Yes, our Housekeeping department will deliver all linens prior to each guests arrival. Upon check in, your guests will find their beds already made with two towel sets per each bedroom.

Yes, guests will have a nice little starter kit for their stay upon their check in. We offer toilet paper for each bathroom, paper towels, dish soap, laundry detergent and K-cup pods for the Keurig machine we provide.

We offer a 1-on-1 relationship with Owner Services and send monthly newsletters with our updates from sea level.

All of our properties are keyless entry. Your KABA lock, as well as the installation will be included in your KEEKare maintenance fee. We are able to generate a new code for anybody that is accessing the property so if we ever need to audit, we know who is in the property at all times. The guests love the convenience of being able to go straight to their vacation home without having to stand in long lines at the rental office for check ins.

The majority of our bookings come directly through our website. We will also advertise your property on AirBnb and VRBO.

Yes, we do not make it mandatory for our properties to be listed on booking.com or expedia. If you choose to list your property on these additional platforms, that is where that additional fee will come into play.

Our guests pay a $99 non-refundable insurance policy, or a $500 refundable security deposit. If the damages are not considered normal wear and tear, KEES will cover up to $3000 in those damages.

You CAN take owner weeks without feeling bad about it, we have the correct tools to make sure you're on target. Ask us how we study Adjusted Paid Occupancy for more information.

KEES follows all NC Real Estate Commission guidelines as well as local and state directives. We do our best to make sure our guests are happy and maintain some of the highest property management satisfaction scores on the Outer Banks for according to Google and BBB.