Now Hiring Hatteras Island Operations Manager

About KEES Vacations

At KEES Vacations, we are dedicated to delivering exceptional value to our owners and guests. From cozy one-bedroom condos to expansive oceanfront estates, we ensure every property meets the highest standards of care and quality. As we expand our portfolio of vacation rentals on Hatteras Island, we are seeking a dynamic leader to oversee operations and maintain our commitment to excellence.

Role Summary

The Hatteras Island Operations Manager is responsible for taking great care of our growing number of vacation rental properties on Hatteras Island. This hands-on role focuses on ensuring unmatched levels of cleanliness, maintenance, and overall property upkeep to provide safe and inviting environments for guests. You will manage a team of logistics, maintenance, and housekeeping personnel, coordinating daily operations to meet high standards of service and efficiency in a fast-paced, seasonal environment.

Essential Responsibilities

• Monitor all daily operations of the housekeeping, maintenance, and logistics departments on Hatteras Island, including the cleanliness and upkeep of all properties under KEES management.
• Lead, hire, and train staff to adhere to our high standards of cleanliness, maintenance, and customer satisfaction.
• Oversee the department budget, take inventory, and ensure adequate stock of supplies and equipment.
• Conduct regular property inspections such as checklists for exterior grounds, walkways, fences, septic systems, parking lots, and common areas. Document performance and report any issues such as damage or maintenance needs in a timely manner.
• Coordinate the resolution of property related concerns and ensure prompt action and follow up.
• Engage with guests and internal teams to serve as the single point of contact for operational matters in your area of responsibility.
• Conduct weekly schedule reviews and after action reviews to optimize team performance.
• Identify and implement process improvements to increase efficiency and property standards.
• Own department metrics for success including root cause analysis and countermeasure solutions.

Physical Requirements

• Activities include climbing, stooping, kneeling, crouching, reaching, walking, standing, pushing, pulling, lifting, grasping, feeling, talking, hearing, and performing repetitive motions.
• Ability to lift over 30 pounds frequently and up to 40 pounds occasionally.
• Must be able to climb three to four flights of stairs multiple times a day in all weather conditions.
• Work is performed primarily inside but subject to heat, sun, wind, blowing sand, rain, and cold. Outdoors approximately 25 percent of the time.

Minimum Qualifications

• 3+ years of supervisory experience in housekeeping, maintenance, or operations management, preferably in vacation rentals or hospitality.
• Ability to multi task in a fast paced environment with high attention to detail.
• Strong verbal and written communication skills.
• Experience with a Property Management System.
• Experience managing inventory, ordering supplies, processing payroll, and scheduling.
• Valid driver's license and reliable transportation for field visits.
• Background check, drug screen, and references required.
• Must be 18 years of age or older.

Compensation and Benefits

• Base Pay: $65,000 to $75,000 per year based on experience.
• Quarterly Bonus: Up to $17,000 annually based on performance metrics.
• Comprehensive benefits including medical, dental, vision, health savings account, and PTO plan.

Work Location

• Hatteras Island
• Ability to commute or relocate to the area required.

How to Apply

Please apply online at the link below. We are not accepting calls or walk in inquiries for this position.

Disclaimer

This job description indicates the general nature and level of work performed by employees. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. KEES Vacations reserves the right to assign or modify duties as needed.

KEES Vacations is an equal opportunity employer.