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Guest Services Position Available

KEES Travel is the premier source for booking stays at timeshares, vacation rental properties, resorts, condos, or hotels primarily on the east coast. We offer a variety of accommodations from hotel rooms to 24 bedroom homes. With KEES Travel FlexStay™, you no longer have to stay a full week in a traditional timeshare and vacation rentals markets. We strive to make your vacation memorable no matter how long the getaway.

KEES Travel is looking for Guest Services to ensure our clients receive a welcoming and pleasant booking experience, as well as a comfortable stay.

KEES Guest Services' responsibilities would include but are not limited to, coordinating the guest experience process from initial contact to check-ins to departure. In addition to the processes, you will report to the Guest Services Supervisor who will lead the department to ensure all Guest Services Agents offer stellar customer service and provide memorable hospitality experiences for our guests.

    Responsibilities

    • Answer inquiries and provide information about goods and services via phone and or email
    • Update customer accounts
    • Process customer requests
    • Convert inquires to confirmed reservations
    • Investigate customer complaints
    • Data Entry
    • Provide upscale guest service experiences for clients throughout their stay
    • Ensure clients are provided proper communication and information upon their arrival

    Education

    • High School Diploma (required)


    Skills

    • Detail-oriented
    • Excellent verbal and written communication skills
    • Evaluates situations effectively and with minimal supervision
    • Good listening skills
    • Effective time management
    • Shows empathy under all circumstances
    • Ability to work in high-stress situations
    • Intermediate computer skills (Office 365, Word, Excel, etc)
    • Customer service drive with outstanding communication and active listening skills
    • Excellent problem-solving and multitasking skills
    • Ability to work flexible hours to include weekends, holidays and on-call
    • Strong sense of responsibility and a professional presentation

    Ability to work 8 hours shifts on weekends, weekdays, and holidays with open availability

    Must live in Newport News, VA area  - Job is not remote

    Pay: $15/hr

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KEES VACATIONS FLEXSTAY

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