Guest Directory

HOUSE TIPS FOR HIGH TEMPERATURES
Air Conditioning: Air conditioners can only maintain temperatures on the top level of the home approximately 20 degrees cooler than the outside heat index. To maintain temperatures, please keep doors and windows closed and close blinds or curtains on the top level during the hottest part of the day. Please do not set the air conditioning units below 68 degrees as this could cause the units to freeze and stop working altogether.

Refrigerators: The refrigerator in your home may require up to 24 hours after your arrival to reach a stabilized temperature. A normal increase in temperature occurs from unloading, cleaning, and reloading the unit with groceries on changeover days, especially on hot days.

To ensure proper operation, please keep doors closed as much as possible, set all temperature dials on ‘medium’, and do not block the vent which provides cold air from the freezer to the refrigerator. Setting the dials above ‘medium’ will not speed up the process and could cause the unit to enter auto-defrost mode and shut down.

HOME SECURITY

Keyless Entry: Your access code will be sent via email 9 hours prior to your scheduled arrival. This code activates at precisely 4 PM on check-in day and is to be used throughout your stay. The code deactivates on your check-out day at precisely 10 AM on the scheduled date of departure.

• Your door code is a 6 digit number and is to be used throughout your stay. If you received an early access code, it will be a 6 digit number preceded by # (Example: #123456). After 4 PM please switch to your regular access code which will not include any symbols.
• If you type in your door code inaccurately 3 times in a row the keypad will blink red and lock you out. Please wait a full 60 seconds for the system to reset. You will then be able to enter your access code.
• It is important to secure your vacation home during your stay, especially when going out or before retiring in the evenings.
• Please remember to secure personal items and valuables from outside areas at night or before leaving the house for day trips.
  
  

Elevators: Elevators are primarily used to assist those guests who may not be able to climb stairs. Children using elevators MUST BE accompanied by an adult. Please do not press buttons for multiple floors at the same time. Interior and exterior elevator doors must be shut completely on all levels for the elevator to operate.

Grills: Grills should remain on ground level and must not be moved onto covered or sun decks. KEES will provide propane for the gas grills. If you need another propane tank please let us know by calling 866.316.1843. Guests are required to provide their own charcoal for the charcoal grills.

Electronics: Please do not reprogram remotes or tamper with the electronic wiring. If you have questions about the operation of electronics, call our office for assistance.

Linens: All beds are freshly made and each bedroom will contain two cotton towel sets (1 bath towel, 1 hand towel, and 1 washcloth per set).

Locked Closets: Locked closets contain the owner’s personal property, and the contents are not intended for use by guests. Please do not attempt to open these closets. If you are unsure of whether a locked closet is an owner’s closet, please feel free to give us a call.

Noise: Please familiarize yourself with the local ordinances and be aware that excessive noise or escalated noise after certain hours may be disruptive to your neighbors and could prompt a visit by local law enforcement officials.

Parking: Please only park vehicles at your rental home. Parking on all streets is prohibited. Parking at subdivision amenities is allowed while you are using the facilities. Pay special attention to posted subdivision parking rules to avoid parking tickets or having a boot placed on your vehicle. No RVs, campers, trailers, or mobile homes may be parked on the premises. Just as you would at home, please remember to lock your cars when unattended.

Pet Policy: While most of our homes adhere to a strict “No Pets” policy,some of our Outer Banks vacation homes welcome family pets. Pet-friendly properties are limited to 2 domestic, housebroken dogs weighing 60 pounds or less each. Other visiting pets and cats are not permitted. A non-refundable pet fee will apply to each reservation. This fee does not cover damage to the property or grounds resulting from the pet, including but not limited to chewing, scratching, digging, and unreported accidents. Should carpet cleaning or repairs be required after your stay we will charge your credit card automatically for said cleaning or damage at cost plus a $150 service fee. Failure to follow these regulations will result in eviction without a refund.

Smoking: Smoking is prohibited in all of our vacation properties. Guests who choose to smoke may be subject to a $500 charge per day.

WiFi Access: Your home is equipped with complimentary wireless internet. The wi-fi information is sent via Check-in Welcome letter email. The username and password are located in your Welcome Check-In Letter.

Pools and Hot Tubs: Private heated pools are available, weather permitting, and at an additional cost on April 1st and close on November 1st. Private unheated pools will be available, weather permitting on April 16th and close on October 1st. Pools and hot tubs are cleaned weekly and no later than 6 p.m. on check-in day. As neither the homeowner nor KEES Vacations employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. If your rental home advertises a heated pool, please be aware that a non-refundable fee is collected for use of the pool heater. This fee cannot be prorated. Pool heating must be ordered 72 hours prior to arrival. The Pool Heat Fee varies with the property. The pool’s maximum heat temperature is 80 degrees for safety reasons. Unauthorized usage of pool heat is strictly prohibited.

In order for us to properly prepare our homes for the next arriving guests, please complete the following items before your departure.

• Please abide by our check-out time of 10:00 A.M. Your entry code will expire at that time. Late check-out fees may apply.
• Please remove all trash from inside the home and place in either the outside trash cans or in the community dumpster. Please roll outside trash cans to the curb. See your Check-In Welcome Letter for your areas trash removal schedule.
• Place all dirty dishes in the dishwasher and start the cleaning cycle prior to leaving. You do not have to wait for the cleaning cycle to finish before leaving.
• Check the house for personal belongings before leaving. KEES is not responsible for personal items left inside the home. If we are asked to return items, there will be a minimum $25 shipping fee.
• Turn off all lights and small appliances.
• Remove all items from the refrigerator. Leave the temperature setting on medium.
• It is important to lock all windows, doors and sliders.
• Adjust temperatures accordingly:
• November – February: Set heat to 58°
• March – April: Set heat to 62°
• May – October: Set AC to 74°

TO WATCH CABLE TV:

• Press ON/OFF. This will turn on both the cable and the TV.
• If you aren’t viewing Cable TV after pressing the ON/OFF button, try pressing TV then POWER followed by pressing CBL then POWER.
• TV input must be set to appropriate input to watch cable TV.

TO WATCH A DVD OR BLUERAY:

• Turn TV on, then press POWER.
• Set TV input to appropriate input, then use BluRay/DVD Player Remote.
  
• TV input must be set to appropriate input to watch a DVD or BluRay.
  
• To Change TV Input: Press TV then INPUT then scroll up/down to desired input, or over to view available channels.

Your safety is of utmost concern to us. Please take time to review these safety tips.

Beach Equipment: All beach equipment (including tents and chairs) must be removed from the beach at night. If not, these items are subject to removal by the town.

Bonfires: Bonfires are not allowed in the communities of Corolla, Duck, Southern Shores, Kitty Hawk, or Kill Devil Hills. Pit fires are allowed in Nags Head and Hatteras with the appropriate permit. Beach fire permits (free) must be obtained to have bonfires on the beach.
Nags Head Permits - For more information, call 252.441.5909 or 252.441.2910 or obtain an online permit (effective 2016) at NagsHeadNC.gov.
Hatteras Permits - They are available at many local businesses, including The Villas of Hatteras Landing office.

Fireworks: Fireworks of any kind (including sparklers) are a potential fire hazard and are strictly prohibited in or around homes. This includes decks, driveways, yards, walkways, and dunes. North Carolina prohibits the possession of any pyrotechnics which launch or propel into the air.

Pools and Spas: Please observe all posted pool and spa rules. Do NOT leave children unattended.

Red Flag Warnings: It is against the law to swim in the surf when there is a red flag warning. There are some exceptions for surfers whose boards meet specific requirements. Information about water conditions can be found at SurfLine.com.

Rip Currents: Strong rip currents and shifting sands can make ocean swimming dangerous. Please review rip current information on this site, weather.gov.

There is one hospital and three medical walk-in clinics on the Outer Banks that are available to those vacationing in the towns of Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills and Nags Head.

EMERGENCIES: Dial 911

HOSPITALS
The Outer Banks Hospital
4800 S. Croatan Highway (milepost 14), Nags Head, NC. (Open 24 hours, 7 days a week, 365 days a year).
877.359.9179
theouterbankshospital.com

WALK-IN CLINICS
The Outer Banks Hospital Urgent Care in Southern Shores
5565 N. Croatan Highway (Milepost 1), The Marketplace, Southern Shores, NC. (Seasonal hours, please call clinic for details).
252.449.7474
theouterbankshospital.com/Services/Urgent-Care/

Beach Medical Care Ltd.
4923 S. Croatan Highway Nags Head, NC. (Seasonal hours, please call clinic for details).
252.261.4187
www.bmchealthcare.com

The Outer Banks Hospital Urgent Care in Nags Head
4923 S. Croatan Highway (Milepost 14), Nags, Head, NC. (Seasonal hours, please call clinic for details).
252.261.8040
theouterbankshospital.com/Services/Urgent-Care/

HOUSE TIPS FOR HIGH TEMPERATURES
Air Conditioning: Air conditioners can only maintain temperatures on the top level of the home approximately 20 degrees cooler than the outside heat index. To maintain temperatures, please keep doors and windows closed and close blinds or curtains on the top level during the hottest part of the day. Please do not set the air conditioning units below 68 degrees as this could cause the units to freeze and stop working altogether.

Refrigerators: The refrigerator in your home may require up to 24 hours after your arrival to reach a stabilized temperature. A normal increase in temperature occurs from unloading, cleaning, and reloading the unit with groceries on changeover days, especially on hot days.

To ensure proper operation, please keep doors closed as much as possible, set all temperature dials on ‘medium’, and do not block the vent which provides cold air from the freezer to the refrigerator. Setting the dials above ‘medium’ will not speed up the process and could cause the unit to enter auto-defrost mode and shut down.

HOME SECURITY

Keyless Entry: Your access code will be sent via email 9 hours prior to your scheduled arrival. This code activates at precisely 4 PM on check-in day and is to be used throughout your stay. The code deactivates on your check-out day at precisely 10 AM on the scheduled date of departure.

• Your door code is a 6 digit number and is to be used throughout your stay. If you received an early access code, it will be a 6 digit number preceded by # (Example: #123456). After 4 PM please switch to your regular access code which will not include any symbols.
• If you type in your door code inaccurately 3 times in a row the keypad will blink red and lock you out. Please wait a full 60 seconds for the system to reset. You will then be able to enter your access code.
• It is important to secure your vacation home during your stay, especially when going out or before retiring in the evenings.
• Please remember to secure personal items and valuables from outside areas at night or before leaving the house for day trips.
  
  

Elevators: Elevators are primarily used to assist those guests who may not be able to climb stairs. Children using elevators MUST BE accompanied by an adult. Please do not press buttons for multiple floors at the same time. Interior and exterior elevator doors must be shut completely on all levels for the elevator to operate.

Grills: Grills should remain on ground level and must not be moved onto covered or sun decks. KEES will provide propane for the gas grills. If you need another propane tank please let us know by calling 866.316.1843. Guests are required to provide their own charcoal for the charcoal grills.

Electronics: Please do not reprogram remotes or tamper with the electronic wiring. If you have questions about the operation of electronics, call our office for assistance.

Linens: All beds are freshly made and each bedroom will contain two cotton towel sets (1 bath towel, 1 hand towel, and 1 washcloth per set).

Locked Closets: Locked closets contain the owner’s personal property, and the contents are not intended for use by guests. Please do not attempt to open these closets. If you are unsure of whether a locked closet is an owner’s closet, please feel free to give us a call.

Noise: Please familiarize yourself with the local ordinances and be aware that excessive noise or escalated noise after certain hours may be disruptive to your neighbors and could prompt a visit by local law enforcement officials.

Parking: Please only park vehicles at your rental home. Parking on all streets is prohibited. Parking at subdivision amenities is allowed while you are using the facilities. Pay special attention to posted subdivision parking rules to avoid parking tickets or having a boot placed on your vehicle. No RVs, campers, trailers, or mobile homes may be parked on the premises. Just as you would at home, please remember to lock your cars when unattended.

Pet Policy: While most of our homes adhere to a strict “No Pets” policy,some of our Outer Banks vacation homes welcome family pets. Pet-friendly properties are limited to 2 domestic, housebroken dogs weighing 60 pounds or less each. Other visiting pets and cats are not permitted. A non-refundable pet fee will apply to each reservation. This fee does not cover damage to the property or grounds resulting from the pet, including but not limited to chewing, scratching, digging, and unreported accidents. Should carpet cleaning or repairs be required after your stay we will charge your credit card automatically for said cleaning or damage at cost plus a $150 service fee. Failure to follow these regulations will result in eviction without a refund.

Smoking: Smoking is prohibited in all of our vacation properties. Guests who choose to smoke may be subject to a $500 charge per day.

WiFi Access: Your home is equipped with complimentary wireless internet. The wi-fi information is sent via Check-in Welcome letter email. The username and password are located in your Welcome Check-In Letter.

Pools and Hot Tubs: Private heated pools are available, weather permitting, and at an additional cost on April 1st and close on November 1st. Private unheated pools will be available, weather permitting on April 16th and close on October 1st. Pools and hot tubs are cleaned weekly and no later than 6 p.m. on check-in day. As neither the homeowner nor KEES Vacations employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. If your rental home advertises a heated pool, please be aware that a non-refundable fee is collected for use of the pool heater. This fee cannot be prorated. Pool heating must be ordered 72 hours prior to arrival. The Pool Heat Fee varies with the property. The pool’s maximum heat temperature is 80 degrees for safety reasons. Unauthorized usage of pool heat is strictly prohibited.

In order for us to properly prepare our homes for the next arriving guests, please complete the following items before your departure.

• Please abide by our check-out time of 10:00 A.M. Your entry code will expire at that time. Late check-out fees may apply.
• Please remove all trash from inside the home and place in either the outside trash cans or in the community dumpster. Please roll outside trash cans to the curb. See your Check-In Welcome Letter for your areas trash removal schedule.
• Place all dirty dishes in the dishwasher and start the cleaning cycle prior to leaving. You do not have to wait for the cleaning cycle to finish before leaving.
• Check the house for personal belongings before leaving. KEES is not responsible for personal items left inside the home. If we are asked to return items, there will be a minimum $25 shipping fee.
• Turn off all lights and small appliances.
• Remove all items from the refrigerator. Leave the temperature setting on medium.
• It is important to lock all windows, doors and sliders.
• Adjust temperatures accordingly:
• November – February: Set heat to 58°
• March – April: Set heat to 62°
• May – October: Set AC to 74°

TO WATCH CABLE TV:

• Press ON/OFF. This will turn on both the cable and the TV.
• If you aren’t viewing Cable TV after pressing the ON/OFF button, try pressing TV then POWER followed by pressing CBL then POWER.
• TV input must be set to appropriate input to watch cable TV.

TO WATCH A DVD OR BLUERAY:

• Turn TV on, then press POWER.
• Set TV input to appropriate input, then use BluRay/DVD Player Remote.
  
• TV input must be set to appropriate input to watch a DVD or BluRay.
  
• To Change TV Input: Press TV then INPUT then scroll up/down to desired input, or over to view available channels.

When traveling, a pet ID is always a good idea. Salt can be hard on your dog’s digestive tract, so always have fresh water available. In addition, it’s very important to watch for rough surf and rip currents while your dog is at play in the ocean.

Each town has a different rule about dogs on the beach. All towns require that owners clean up after their dogs while on the beach and dispose of waste properly. Specific rules can change at any time, so during your stay please call to verify if there are changes to pet policies.

Corolla
visitcurrituck.com
252.453.8555
Currituck County has a county-wide leash law stating that your pet must be on a leash at all times. There are no leash length requirements.

Duck
townofduck.com
252.255.1234
Dogs are allowed on duck Beaches unleashed year-round, but they must always be under a watchful eye and controlled by their handler. Duck beach accesses are privately owned by individual Home Owners Associations and access is limited to Home owner residents and guests.

Southern Shores
southernshores-nc.gov
252.261.2394
Year-round leash law, dogs must be on a leash at all times when off personal property. Dogs are only allowed on the beach between the hours of 6PM - 9AM from May 15 to September 15.

Kitty Hawk
kittyhawknc.gov
252.261.3552
Dogs with a current rabies tag are allowed on the beach between the hours of 10 AM and 6 PM from the Friday before Memorial Day until the day after Labor Day. Dogs must be on a leash not exceeding twelve feet. During the off-season, dogs can be taken off the leash if they do not disturb people. Handler must control dog, remain within 30 feet and possess a leash at all times.

Kill Devil Hills
kdhnc.com
252.480.4000
Year-round leash law. Dogs not allowed on the beach from May 1 through September 30 from 9 AM until 6 PM unless they are a service animal.

Nags Head
nagsheadnc.gov
252.441.5508
Dogs are allowed on the beach year-round. They must always be on a leash not to exceed ten feet.

Cape Hatteras National Seashore
nps.gov/caha
252.473.2111
Dogs are allowed year-round. They must be on a leash no longer than 6 feet.

There are so many wonderful things to do while visiting the Outer Banks, including a host of family-friendly activities, national parks, lighthouse tours, water sports, golf courses, music events, festivals, and much more! For more comprehensive information, please utilize these websites:

GENERAL INFORMATION
Outer Banks Visitors Bureau - Outerbanks.org
Town of Duck - TownofDuck.com
Outer Banks Visitors Guide - OuterBanks.com
Roanoke Island Festival Park - Roanokeisland.com
Town of Kitty Hawk - kittyhawknc.gov
Kill Devil Hills - KDHnc.com
Town of Nags Head - nagsheadnc.gov
Cape Hatteras National Seashore - Nps.gov/caha
Currituck County (Corolla) Visitors Bureau - Visitcurrituck.com

KEES Vacations closely monitors potential weather-related events and we are proactive in communications with our guests. Hurricane season generally lasts from June 1st until November 30th each year. In the event of a hurricane warning, we will communicate directly with guests via telephone and/or email. KEES Vacations and the owners we represent do NOT refund in the event of an evacuation for severe weather. Tenants must have Trip Insurance for possible reimbursement due to mandatory evacuations.

Additional information can be obtained from the following websites:

Town of Corolla
Currituck County Emergency Management:
co.currituck.nc.us/Emergency-Management.cfm
twitter.com/CurrituckGov

Towns of Duck, Kitty Hawk, Kill Devil Hills, Nags Head, and Hatteras
Dare County Emergency Management:
darenc.com
twitter.com/DareCountyEM

INSURANCE
Travel insurance cannot be purchased after a storm has been named. If you purchased the Rental Guardian insurance, policy information is available by visiting RentalGuardian.com or by calling 833.610.0736.

MANDATORY EVACUATIONS
Please follow the standard check-out procedures located in this directory. This includes removal of all food and locking all doors and windows. Due to the potential of high winds, do not place trash cans at the roadside for removal. Our staff will be dispatched to secure all outdoor furniture. If you require additional assistance, please contact our office.

VOLUNTARY EVACUATIONS
Please follow standard check-out procedures located in this directory. This includes removal of all food and locking all doors and windows. Due to the potential of high winds, do not place trash cans at the roadside for removal. Please contact our office if you intend to leave your rental home.

There are two evacuation routes leaving the Outer Banks, US Highway 158 North and US Highway 64/262 West. Roads typically become congested so be prepared and remain patient. Please evacuate as quickly and efficiently as possible during a mandatory evacuation. The increase in wind speeds can impact the ability of ferry services and bridges to remain open. There are no Red Cross-approved shelters on the Outer Banks. Listen to local radio stations for information about shelter locations inland. Be aware, drive safely, and remain cautious during evacuation.

Every few years our beach community participates in beach nourishment to continue the beloved wide-open spaces and comfort found on the Outer Banks of North Carolina. If this is a beach nourishment year this could potentially influence your vacation. We would like to educate our beach lovers on the necessary and well worth it processes involved and how this could affect you.

Beach nourishment is the process of pumping sand onto an eroding shoreline to widen the existing beach. Sources of sand may include a nearby sandbar, a dredged source such as an inlet or waterway, or an offshore borrow site along the ocean floor. The widened shoreline provides increased defense from coastal storms and beach erosion protecting property, communities, and infrastructure located along the shoreline. It is anticipated that this beach nourishment is designed for a minimum of five years protection before maintenance is required.

During construction, a project status map will be available at MoreBeachtoLove.com with updates on current construction areas and anticipated progress of work.

IMPORTANT INFORMATION:
Typically, any given section of beach might be shut down for 4 to 6 days. To ensure public safety during this time, direct access to the beach in front of a given property will be prohibited. The contractor will install caution tape at crossovers that lead to the active construction area. Likewise, the contractor will install a temporary barrier on the northern and southern boundary of the active construction area to prohibit pedestrian traffic.

Equipment that is used includes: bulldozers, loaders, excavators, as well as, light plants, welding equipment, and other ancillary equipment. Construction typically occurs on a 24/7 basis. Dozers and loaders are equipped with back up alarms and lights. Outside the active construction areas, shore pipeline will be laid to allow for sand to be pumped from the nearshore pump-out station to the active construction area. This pipeline will run parallel to the beach. Pipelines may remain in place in front of individual properties for several weeks. However, sand ramps will be constructed over the pipelines to allow pedestrian traffic over the pipe.

Although construction may interfere with the direct beach in front of your home, you will still be able to enjoy the sand between your toes by entering the beach at an alternative access point! You will be able to tell if construction operations are underway in front of your property. You may experience some sound and light disturbances. The sounds you will typically hear are the backup alarms from bulldozers and trucks, lights will be used on the beach throughout the night and may be visible from homes. The lights are necessary to protect night time beach goers and light the way for wild life such as our sea turtles who lay eggs on the beach.

Reference Credit: https://www.darenc.com/departments/public-relations/beach-nourishment