Guest Directory

To get to the Outer Banks in North Carolina, there are several transportation options available:

By Car: If you're traveling from the north or south, you can reach the Outer Banks by driving along Highway 158 or Highway 12. These scenic routes provide access to the barrier islands. If you're coming from the west, you can take Highway 64 and then connect to Highway 158 or Highway 12.

By Air: The closest major airport to the Outer Banks is Norfolk International Airport (ORF) in Norfolk, Virginia. From the airport, you can rent a car and drive to the Outer Banks, which is approximately a 1.5 to 2-hour drive depending on the specific location you're heading to.

By Bus: Some bus companies, such as Greyhound and Megabus, provide service to nearby cities like Norfolk, Virginia. From there, you can either rent a car or take a connecting bus to the Outer Banks.

By Ferry: If you're coming from the south, you have the option to take a ferry to the Outer Banks. The North Carolina Department of Transportation operates several ferry routes, including the Hatteras-Ocracoke ferry and the Cedar Island-Ocracoke ferry. These ferries provide a unique and scenic way to reach the Outer Banks.

Once you've arrived in the Outer Banks, it's recommended to have a car for easier transportation within the area, as public transportation options are limited.

Your safety is of utmost concern to us. Please take time to review these safety tips.

Beach Equipment: All beach equipment (including tents and chairs) must be removed from the beach at night. If not, these items are subject to removal by the town.

Bonfires: Bonfires are not allowed in the communities of Corolla, Duck, Southern Shores, Kitty Hawk, or Kill Devil Hills. Pit fires are allowed in Nags Head and Hatteras with the appropriate permit. Beach fire permits (free) must be obtained to have bonfires on the beach.
Nags Head Permits - For more information, call 252.441.5909 or 252.441.2910 or obtain an online permit (effective 2016) at NagsHeadNC.gov.
Hatteras Permits - They are available at many local businesses, including The Villas of Hatteras Landing office.

Fireworks: Fireworks of any kind (including sparklers) are a potential fire hazard and are strictly prohibited in or around homes. This includes decks, driveways, yards, walkways, and dunes. North Carolina prohibits the possession of any pyrotechnics which launch or propel into the air.

Pools and Spas: Please observe all posted pool and spa rules. Do NOT leave children unattended.

Red Flag Warnings: It is against the law to swim in the surf when there is a red flag warning. There are some exceptions for surfers whose boards meet specific requirements. Information about water conditions can be found at SurfLine.com.

Rip Currents: Strong rip currents and shifting sands can make ocean swimming dangerous. Please review rip current information on this site, weather.gov.

There is one hospital and three medical walk-in clinics on the Outer Banks that are available to those vacationing in the towns of Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills and Nags Head.

EMERGENCIES: Dial 911

HOSPITALS
The Outer Banks Hospital
4800 S. Croatan Highway (milepost 14), Nags Head, NC. (Open 24 hours, 7 days a week, 365 days a year).
877.359.9179
theouterbankshospital.com

WALK-IN CLINICS
The Outer Banks Hospital Urgent Care in Southern Shores
5565 N. Croatan Highway (Milepost 1), The Marketplace, Southern Shores, NC. (Seasonal hours, please call clinic for details).
252.449.7474
theouterbankshospital.com

Beach Medical Care Ltd.
4923 S. Croatan Highway Nags Head, NC. (Seasonal hours, please call clinic for details).
252.261.4187
www.bmchealthcare.com

The Outer Banks Hospital Urgent Care in Nags Head
4923 S. Croatan Highway (Milepost 14), Nags, Head, NC. (Seasonal hours, please call clinic for details).
252.261.8040
theouterbankshospital.com

Your home is located in a residential neighborhood, so please follow the house rules.

Quiet Hours
To maintain a quiet and sleep-conducive environment, KEES Vacations maintains a quiet and courtesy hours policy, with quiet hours from 10pm to 6am. Guests should make every effort to be mindful of the volume of noise that they produce inside and outside their home.

Check Out Information
Check out time is 10AM. Please observe this policy as our housekeeping team needs time to prepare for our next guest.

Beach
Follow safety guidelines at the beach. All beach equipment (including tents and chairs) must be removed each night or may be subject to removal by town.

Dare Emergency Management has established a text to join group allowing anyone to subscribe by simply texting "Join OBXBeachConditions" to 30890. Subscribers will receive beach related NWS Alerts issued 24 hours a day for the Outer Banks. Users will also receive condition reports posted by ocean rescue personnel.

Text "Join OBXBeachConditions" to 30890 for OBX Beach Condition reports.
"Live like a local - love the beach, respect the ocean."

Fireworks
All fireworks are strictly prohibited in or around homes managed by KEES Vacations. North Carolina prohibits the possession of any pyrotechnics which launch or propel into the air.

Security
Just as you would at home, please remember to lock your cars when unattended and secure your vacation house or hotel room when going out or before retiring in the evenings. Please do not leave out personal or valued possessions.

Parking
There is NO street parking on the Outer Banks, so always park on the driveway and not in the grass or on the side of the road. Please observe all posted subdivision parking rules. Many restrictions exist for trailers and golf carts, so please check with our office for specifics prior to arrival.

Smoking
Smoking is NOT permitted in any of our vacation homes or hotels.

Air Conditioning
Air conditioners can only maintain temperatures on the top level of the home at approximately 20 degrees cooler than the outside heat index. To maintain temperatures, please keep doors and windows closed and close blinds or curtains on the top level during the hottest part of the day. Please do not set the air conditioning units below 68 degrees as this could cause the units to freeze and stop working altogether.

Refrigerators
The refrigerator in your home may require up to 24 hours after your arrival to reach a stabilized temperature. A normal increase in temperature occurs from unloading, cleaning, and reloading the unit with groceries on changeover days, especially on hot days.

To ensure proper operation, please keep doors closed as much as possible, set all temperature dials on ‘medium’, and do not block the vent which provides cold air from the freezer to the refrigerator. Setting the dials above ‘medium’ will not speed up the process and could cause the unit to enter auto-defrost mode and shut down.

Elevators
Elevators are primarily used to assist those guests who may not be able to climb stairs. Children using elevators MUST BE accompanied by an adult. Please do not press buttons for multiple floors at the same time. Interior and exterior elevator doors must be shut completely on all levels for the elevator to operate.

Electronics
Please do not reprogram remotes or tamper with the electronic wiring. If you have questions about the operation of electronics, call our office for assistance.

Locked Closets
Locked closets contain the owner’s personal property, and the contents are not intended for use by guests. Please do not attempt to open these closets. If you are unsure of whether a locked closet is an owner’s closet, please feel free to give us a call.

WiFi Access
Your home is equipped with complimentary wireless internet. The WiFi information is sent via Check-in Welcome letter email. The username and password are located in your Welcome Check-In Letter.

Dogs
Most properties are not pet friendly. For the indicated dog friendly properties, an additional fee does apply. Contact our office prior to arrival if you plan to bring your dog. Please remember families are at play and to pick up after your dog.

When traveling, a pet ID is always a good idea. Salt can be hard on your dog’s digestive tract, so always have fresh water available. In addition, it’s very important to watch for rough surf and rip currents while your dog is at play in the ocean.

Each town has a different rule about dogs on the beach. All towns require that owners clean up after their dogs while on the beach and dispose of waste properly. Specific rules can change at any time, so during your stay please call to verify if there are changes to pet policies.

Corolla
visitcurrituck.com
252.453.8555
Currituck County has a county-wide leash law stating that your pet must be on a leash at all times. There are no leash length requirements.

Duck
townofduck.com
252.255.1234
Dogs are allowed on duck Beaches unleashed year-round, but they must always be under a watchful eye and controlled by their handler. Duck beach accesses are privately owned by individual Home Owners Associations and access is limited to Home owner residents and guests.

Southern Shores
southernshores-nc.gov
252.261.2394
Year-round leash law, dogs must be on a leash at all times when off personal property. Dogs are only allowed on the beach between the hours of 6PM - 9AM from May 15 to September 15.

Kitty Hawk
kittyhawknc.gov
252.261.3552
Dogs with a current rabies tag are allowed on the beach between the hours of 10 AM and 6 PM from the Friday before Memorial Day until the day after Labor Day. Dogs must be on a leash not exceeding twelve feet. During the off-season, dogs can be taken off the leash if they do not disturb people. Handler must control dog, remain within 30 feet and possess a leash at all times.

Kill Devil Hills
kdhnc.com
252.480.4000
Year-round leash law. Dogs not allowed on the beach from May 1 through September 30 from 9 AM until 6 PM unless they are a service animal.

Nags Head
nagsheadnc.gov
252.441.5508
Dogs are allowed on the beach year-round. They must always be on a leash not to exceed ten feet.

Cape Hatteras National Seashore
nps.gov/caha
252.473.2111
Dogs are allowed year-round. They must be on a leash no longer than 6 feet.

Please abide by our check-out time of 10:00 A.M. Your entry code will expire at that time. Late check-out fees may apply.

Before you leave, please take a few minutes to review the departure instructions. We’ve tried to make these easy, but completing them will help our team prepare the property for the next guest.

Please remove all trash from inside the home and place in either the outside trash cans or in the community dumpster. Please roll outside trash cans to the curb. See your Check-In Welcome Letter for your areas trash removal schedule.

Place all dirty dishes in the dishwasher and start the cleaning cycle prior to leaving. You do not have to wait for the cleaning cycle to finish before leaving.

Check the house for personal belongings before leaving. KEES is not responsible for personal items left inside the home. If we are asked to return items, there will be a minimum $25 shipping fee.

Turn off all lights and small appliances. Remove all items from the refrigerator. Leave the temperature setting on medium. It is important to lock all windows, doors and sliders.

Adjust temperatures accordingly:
November - February: Set heat to 58°
March - April: Set heat to 62°
May - October: Set AC to 74°

Thank you for all your help!

Have any questions?
Please click here or call us at 866.316.1843.

If an issue occurs after 5:00pm, who can I contact in case of emergencies?
Guests can still call 866-316-1843 extension 1 and they will get our After-Hours answering service that will transfer the guest to the on-call agent.

Do you provide beach towels?
KEES does not provide beach towels.

Does KEES provide daily housekeeping?
KEES has suspended daily housekeeping due to COVID-19.

Can I bring my own firepit?
Bringing personal firepits is not allowed at any KEES Properties.

Can we have an RV parked at the property?
Parking RVs at properties is strictly prohibited. Boats/Trailers can be parked at the Sea Gull Motel or Fin n Feather on the sides of the buildings.

Does KEES provide highchairs and baby gates?
KEES does not provide baby gates or highchairs.

Who can I rent beach equipment from?
KEES properties do not come with beach equipment. Guests can rent from either Ocean Atlantic or Farm Dog for all beach equipment.

Could we bring our own golf cart?
Where can we rent a golf cart? Is this a golf cart-friendly community? Ocean Atlantic Rentals has golf carts available for rent and can guide you.

Do you provide crock pots/air fryers?
KEES does not provide crock pots or air fryers.

KEES Vacations closely monitors potential weather-related events and we are proactive in communications with our guests. Hurricane season generally lasts from June 1st until November 30th each year. In the event of a hurricane warning, we will communicate directly with guests via telephone and/or email. KEES Vacations and the owners we represent do NOT refund in the event of an evacuation for severe weather. Tenants must have Trip Insurance for possible reimbursement due to mandatory evacuations.

Additional information can be obtained from the following websites:

Town of Corolla
Currituck County Emergency Management:
co.currituck.nc.us/Emergency-Management.cfm
twitter.com/CurrituckGov

Towns of Duck, Kitty Hawk, Kill Devil Hills, Nags Head, and Hatteras
Dare County Emergency Management:
darenc.com
twitter.com/DareCountyEM

INSURANCE
Travel insurance cannot be purchased after a storm has been named. If you purchased the Rental Guardian insurance, policy information is available by visiting RentalGuardian.com or by calling 833.610.0736.

MANDATORY EVACUATIONS
Please follow the standard check-out procedures located in this directory. This includes removal of all food and locking all doors and windows. Due to the potential of high winds, do not place trash cans at the roadside for removal. Our staff will be dispatched to secure all outdoor furniture. If you require additional assistance, please contact our office.

VOLUNTARY EVACUATIONS
Please follow standard check-out procedures located in this directory. This includes removal of all food and locking all doors and windows. Due to the potential of high winds, do not place trash cans at the roadside for removal. Please contact our office if you intend to leave your rental home.

There are two evacuation routes leaving the Outer Banks, US Highway 158 North and US Highway 64/262 West. Roads typically become congested so be prepared and remain patient. Please evacuate as quickly and efficiently as possible during a mandatory evacuation. The increase in wind speeds can impact the ability of ferry services and bridges to remain open. There are no Red Cross-approved shelters on the Outer Banks. Listen to local radio stations for information about shelter locations inland. Be aware, drive safely, and remain cautious during evacuation.